Terms and Conditions

Man and Van Notting Hill Terms and Conditions

These Terms and Conditions set out the basis on which Man and Van Notting Hill provides removal and delivery services. By making a booking or using our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

1. Definitions and Interpretation

In these Terms and Conditions, unless the context requires otherwise, the following words have the meanings given below.

Service means any removal, man and van, transport, loading, unloading, packing, delivery, or related services that we provide.

We, us, our means Man and Van Notting Hill.

You, your means the customer who makes the booking or on whose behalf a booking is made.

Goods means the items, belongings, furniture, personal effects, or other property that you ask us to move or handle.

Booking means a request by you to receive services from us, whether made by phone, online, or in writing, which we have accepted and confirmed.

Vehicle means any van or other vehicle used by us to provide the services.

Working Day means any day other than a Saturday, Sunday, or public holiday in England and Wales.

2. Scope of Services

We provide man and van and removal services within the United Kingdom, including local moves, regional moves and certain longer-distance journeys as agreed at the time of booking.

The exact nature and scope of the service, including the number of staff, size of vehicle, anticipated duration, pickup and drop-off addresses, and any additional services, will be agreed during the booking process and confirmed to you.

We reserve the right to decline to carry certain items, including but not limited to hazardous materials, illegal goods, perishable goods, animals, or items that in our reasonable opinion could pose a risk to health, safety, the vehicle, or other goods.

3. Booking Process

Bookings can be made via our chosen communication channels. All bookings are subject to availability and our acceptance.

At the time of booking, you must provide accurate and complete information, including but not limited to:

1. Full collection and delivery addresses.

2. Preferred date and time of the service.

3. A clear description of the goods to be moved, including any large, heavy, fragile, or high-value items.

4. Details of access restrictions for both collection and delivery locations, such as narrow streets, stairs, lifts, loading restrictions, or limited parking.

5. Any special handling requirements.

Our quoted price will be based on the information you provide during the booking process. If the information is incomplete or inaccurate, we reserve the right to revise the price, adjust the service, or cancel the booking with reasonable notice.

A booking is only confirmed when we have issued a confirmation and, where applicable, received any deposit or advance payment specified at the time of booking.

4. Quotations and Pricing

Quotations are based on the details you supply and are usually calculated using factors such as distance, anticipated duration, size of vehicle, number of staff, and any additional services requested.

Unless otherwise agreed, quotations are provided on the basis that:

1. The job can be completed within normal working hours.

2. Access to both the collection and delivery addresses is reasonable and safe.

3. The volume and nature of goods are as described.

Additional charges may apply in the following circumstances:

1. Delays caused by inadequate access, waiting times outside our control, or restrictions on loading and unloading.

2. Additional goods not included in the original quotation.

3. Extra services requested on the day that were not agreed in advance.

4. Parking charges, congestion charges, tolls, or similar third-party costs.

If additional charges become applicable, we will inform you as soon as reasonably possible and may require payment of the extra cost before completion of the service.

5. Payments

Our payment terms will be communicated to you at the time of booking. Unless otherwise agreed in writing:

1. A deposit may be required to secure your booking.

2. The balance is typically due on completion of the service or in accordance with any agreed schedule.

3. Payment must be made using an accepted payment method as advised at the time of booking.

If payment is not received when due, we reserve the right to:

1. Withhold delivery of the goods until full payment is received.

2. Charge interest on overdue amounts at the statutory rate applicable in England and Wales.

3. Take reasonable steps to recover any unpaid sums, including instructing debt recovery agents, and to recover from you all reasonable costs incurred in doing so.

6. Cancellations and Amendments

You may cancel or amend your booking by providing us with reasonable notice. The amount of notice required and any applicable cancellation or amendment charges will be set out when you make your booking.

As a general guideline and subject to any specific terms given at the time of booking:

1. Cancellations made more than 7 days before the scheduled service date may be subject to a reduced or no cancellation fee.

2. Cancellations made less than 7 days before the service date may incur a partial cancellation fee.

3. Cancellations made less than 48 hours before the service date may be charged up to the full quoted amount.

Amendments to the date, time, or scope of the service are subject to availability and may result in a revised quotation. If we cannot accommodate your requested amendment, the original booking will continue to apply unless you cancel it in accordance with these terms.

We reserve the right to cancel or reschedule the service due to circumstances beyond our reasonable control, such as severe weather, road closures, vehicle breakdown, staff illness, safety concerns, or other events that genuinely prevent us from fulfilling the booking. In such cases, we will notify you as soon as reasonably possible and either offer an alternative date or, where appropriate, a refund of any amounts paid for services not provided.

7. Your Responsibilities

You are responsible for:

1. Ensuring that the goods are properly packed, secured, and ready for transport unless we have explicitly agreed to provide packing services.

2. Obtaining all necessary permissions, parking arrangements, permits, and access rights at both the collection and delivery locations.

3. Advising us in advance of any goods that are fragile, high value, unusually heavy, or require special handling or equipment.

4. Being present, or ensuring that a representative is present, at the collection and delivery locations to supervise, provide instructions, and sign any relevant documents.

5. Ensuring that access routes, stairways, lifts, and doorways are clear, safe, and suitable for moving the goods.

If we reasonably believe that moving certain items would present a risk to health and safety, cause damage to property, or is otherwise unsafe or impractical, we may refuse to move those items or require a signed disclaimer before proceeding.

8. Liability for Loss or Damage

We will exercise reasonable care and skill in providing our services and handling your goods. However, our liability is subject to the limitations set out in this section.

We will not be liable for:

1. Loss or damage arising from your failure to properly pack or secure goods, unless we have agreed to provide packing.

2. Loss or damage to items that are inherently fragile or perishable, such as glass, electronic equipment, or items with pre-existing defects, unless we have been made aware of their nature and agreed special handling in writing.

3. Loss or damage where you or your representative have instructed us to move items in a manner that we have indicated may cause damage, and you have accepted that risk.

4. Loss or damage to the internal workings of electrical or mechanical goods unless there is clear external damage caused by our negligence.

5. Loss of profits, loss of use, loss of business, or any indirect or consequential loss.

Our total liability for loss of or damage to goods, whether arising from breach of contract, negligence, or otherwise, will not exceed a reasonable estimate of the value of the goods actually lost or damaged, subject to any specific limits of liability advised at the time of booking or stated in any separate agreement.

You must inspect your goods as soon as reasonably possible after completion of the service and notify us of any apparent loss or damage without undue delay. If you fail to notify us within a reasonable time, it may affect our ability to investigate and may reduce or extinguish any potential liability we might have.

Nothing in these Terms and Conditions excludes or limits our liability for death or personal injury caused by our negligence, fraud, or any other liability that cannot lawfully be excluded under the laws of England and Wales.

9. Timeframes and Delays

We will use reasonable endeavours to carry out the service on the agreed date and within the estimated time. However, all times are estimates only and are not guaranteed, unless explicitly agreed otherwise in writing.

We are not liable for delays or failure to perform our obligations where such delay or failure is due to circumstances beyond our reasonable control, including but not limited to traffic conditions, accidents, adverse weather, roadworks, vehicle breakdown, or actions of third parties.

10. Parking, Access, and Third-Party Charges

You are responsible for arranging suitable parking and any necessary permits for our vehicles at both collection and delivery addresses. Any parking fines or penalties that arise directly from inadequate arrangements or incorrect instructions provided by you may be charged back to you.

Any congestion charges, tolls, or similar third-party fees reasonably incurred in the performance of the service may be added to your final bill where not already included in the quotation.

11. Waste, Disposal, and Environmental Regulations

We comply with applicable UK waste and environmental regulations, including requirements relating to the transport and disposal of waste.

We are not a general waste carrier. We will not remove or dispose of household, commercial, or hazardous waste unless this has been explicitly agreed in advance and is permitted by law.

You must not present for removal any items classified as hazardous or prohibited waste, including but not limited to chemicals, solvents, asbestos, gas cylinders, flammable or explosive materials, contaminated items, or any substance prohibited under applicable regulations.

Where we agree to take away items for disposal, you confirm that you have the right to dispose of those items and that they do not constitute prohibited waste. Additional charges may apply for disposal services and will be confirmed to you before we proceed.

12. Insurance

We maintain appropriate insurance cover for our business operations and liability in accordance with industry practice and applicable UK laws. Details of our insurance cover can be made available upon request.

You are encouraged to ensure that your own contents or business insurance provides adequate cover for your goods during removal and transit, particularly in relation to high-value items or where you require coverage beyond our stated limits of liability.

13. Complaints and Dispute Resolution

If you are dissatisfied with any aspect of our service, you should notify us as soon as possible so that we can try to resolve the issue promptly and fairly.

We may ask you to set out your complaint in writing, including relevant details such as dates, locations, a description of the goods, and the nature of your concern. We will then investigate and respond within a reasonable timeframe.

Both parties agree to attempt to resolve any dispute arising out of or in connection with these Terms and Conditions through good faith discussions before considering formal legal proceedings.

14. Data Protection and Privacy

We will process any personal information that you provide to us in accordance with applicable UK data protection laws. We will use your personal data only for the purposes of managing your booking, providing the services, handling payments, and dealing with any queries or complaints.

We may retain records of your bookings and associated communications for a reasonable period as required for legal, accounting, or operational reasons.

15. Variation of Terms

We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will normally apply to future bookings and will not affect a confirmed booking unless the change is required by law or regulatory authority.

The version of the Terms and Conditions in force at the time of your booking will typically apply to that booking. You should review these Terms and Conditions periodically to ensure you are familiar with the latest version.

16. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court or competent authority, that provision will be removed or limited to the minimum extent necessary so that the remaining provisions continue in full force and effect.

17. Governing Law and Jurisdiction

These Terms and Conditions and any dispute or claim arising out of or in connection with them, or their subject matter or formation, shall be governed by and construed in accordance with the laws of England and Wales.

You and we irrevocably agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the services we provide.

By proceeding with a booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.